Return Policy
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at patientcare@sleepapneamedsolutions.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Attn: Returns
RMA #
1401 El Camino Ave Suite 110
SACRAMENTO, CA 95815
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
– Service provided
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
– Sale items are FINAL SALE and cannot be returned.
– Package must be unopened. We do not accept opened and used products.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 916-238-8972 or patientcare@sleepapneamedsolutions.com